Bienvenue loop. If it still doesn't work then. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Go on and create your Xfinity ID here. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Call Cox for help because most of the quick and easy tips didnt work. Editorials Sometimes Cox cable and phone use the same modem. For a better experience, please enable JavaScript in your browser before proceeding. I appreciate the help! Technology, Apple Software no I have this monster of a signal amp where my cable comes into the house. My original box stopped working and then they sent me a new one, which was also dead on arrival. the TV Screen goes blank, so I have to click play for picture to return. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Once they do that, Internet service is restored. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. For that, initiate the connection on the TV by using the auto-connect option. Your internet provider might be the real issue. When your Cox Cable internet goes out it feels like the world stops. Editorials The Xi6-T progresses to the "Welcome. Open the app. Keep that in mind. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Make sure that youre using an HDMI cable to connect your TV and cable box. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. I have been a customer for more than a decade.. and they still pull this garbage. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Cox advised me I could swap it at a store or have a tech come out. Again, Internet and phone works great but no TV. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. It will give an indication if something is wrong. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. Perhaps, AT&T would even help me pay my penalty for cancelling. Locate the reset button on the back of your gateway device. For Cox gateway owners, follow our guide below to reset the device. Read: Best Cable TV Alternatives to Save Money. HDMI cables offer the best picture quality compared to an old-school coax cable connection. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. It is so hard with this company to get to a knowledgeable tech. screen. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. plug in the cable box first and after 3 minutes plug in the TV. Using the Contour Settings Menu. Settings Preferences. Enter your zip code below to see other top providers in your area. Have you found a solution. Does your internet performance feel slower than normal? Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. But unfortunately you usually will be stuck back in the "Welcome. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Today my DVR would not display any channels. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Remote Settings. Nothing changes. I'd be happy to get a new box shipped to you. The end result was that they sent me a third box and it worked perfectly. Bienvenue." Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Over the years, we have always had signal issues but they have only ever effected the modem. macOS For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. No time is indicated on the box, just 00:00. About four days ago, my X1 DVR box died. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. Press the Xfinity button. Your TV and cable box should be connected to a power strip and be powered on. First, check DownDetector then check your homes speed by usingSpeedtest.net. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. The Pace boxes still show the RDK-03033 error. and get stuck there. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. I am not sure how to interpret the cable signals. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. We have switched boxes but this problem persists. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. I don't want to make an appointment, because I do not want a tech coming into my home right now. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Ever since weve been hooked on Xfinity TV and the features it provides. It took more phone calls to get any response whatsoever. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. So what will you do if it is your Cox Mini that requires resetting? Can you get into your modem and post your modem levels? If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Slideshows Those are the only two things you can do yourself. This will show any problems with your Cox Mini box. Then my internet connection kept dropping frequently. Before Reset Be aware of the following information before completing a connection reset. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. The Contour receivers may not be linking together. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. I was told the TV box gets it's signal from the DVR box in order to work. Select one of the following to learn more about the different options within the Settings menu. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Choose the Customer Support option from the Menu button on your remote. Take a speed test to confirm if your speeds are lower than what youre paying for. ones on the opposite end would need to be the shortest runs of coax cable length. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. Let me see if I have another amp and give that a try. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. the amp you showed is probably two boards in one unit. Otherwise, reach out to Cox for help. All rights reserved. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. This site checks your internet upload and download speeds. Wait until the lights stop blinking. If you dont want to wait for a technician you can always take. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. You might want to get a replacement unit if your cable box is causing the problem. Thanks so much@CCAndrew. Editorials 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. This is really pitiful customer service. Thank you for being a valued customer and thank you for using the forums! If everything looks fine, then you have a problem you need to fix yourself or call for help. Disconnect the modem from the power outlet. Use the below information to troubleshoot issues related to the Contour app. In the app, go to My TV under the My Services tab. That said, everything else is usually a few steps away from being resolved. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Learn how to set, access and manage your DVR recordings. iMac Its probably the box since you stated your Internet is working fine. All the cable and HDMI connections are sound. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Click on, There will be two options: System Refresh and. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Contour App Appears Frozen or Buffering Can't get past the "1Pst" error. So dont immediately try your phone, internet, or TV. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. The Internet is working perfectly. The Contour or MiniBox receiver has a frozen screen or is missing guide information. This includes the power cord,. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. Tv screen says "welcome, connecting to your entertainment experience". Before you go to the local Comcast store, make sure they are open. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Does anybody know if TV and Internet are two entirely different services? I am in Peoria, IL. Had to come to customer forums just to learn it's probably a bad box. Bienvenue." Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Click the Xfinity button on the remote. It may be happening due to poor quality or wear and tear in the cables. I thought this was oddsince the first DVR box is 5.00/mo. How To Access TV Menu With Xfinity Remote? Software The reset will start automatically, and it may take up to 5 minutes for the process to finish. Follow the given steps carefully, and you are good to go. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. From My Services, navigate to the MyTV option given under it. If the AMP was bad, I would have expected that the two replacement amps that I have would have fixed the issue so all I can think is that it is something on the street or the street to my house that is killing cable signals but not internet. I have the same problem. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. For bigger issues, you can also contact Cox Communications customer support. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). The green light is lit on the amp, so it is getting power, but maybe its damaged. another box replacement I'm sure. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. I have chatted with tech support who could not even get it to reboot. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. And for the analog TV users, the Mini box is a must-have. So, restart the router or modem, or both. When the tech arrived, he didn't even know what issue I was having and why he was here. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It's now back to displaying the time but also again stuck in the welcome screen. Software If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Nothing changes. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Bienvenido. The modem should take around 2-3 minutes to turn off. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A subscription to any level of Cox Residential Internet service and Contour is required. If you cant get it to activate make sure everything is plugged in right. Click OK. Use the down arrow button to access Device Settings. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. Mobile Setting up your Cox Contour 2 TV box. (81-1031) User Guide - Blue Cox logo. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Powered off, restarted, still on the "Welcome. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. The first box last week was bad & would not activate. How do I fix this? Ensure that the remote batteries arent dead. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Bienvenido. I removed it and put in an EVO1-9 (all I had). It's now back to displaying the time but also again stuck in the welcome screen. Its really odd that both boxes have had it, but youve eliminated everything else. Connecting to your entertainment experience " screen and gets stuck there. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Wait until the screen loads and then click. This is exactly what I feared. Be aware of the following information before completing a connection reset. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Other tv's in the house are working fine. Click the RIGHT arrow button and then click OK. Those have even more problems because they overheat. This should get your device to restart. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. iPhone 16 It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Sometimes the cable wires in the walls need to be replaced. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. For more information refer to Understanding Data Usage. A factory reset might be the right solution in your case. But unfortunately you usually will be stuck back in the Welcome. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Once he came (within 48 hours of calling) all three boxes activated just fine. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Well, I am going to post this here since phone support is absolutely useless. Dont use the old white coax cables in your house. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. But keep in mind that thisll wipe any saved network settings. Then it works for 5-7 days, and the same thing happens. do you have more than one set top box? The answer is simple. Definitly liked DTV's equipipment better. I reset and since than it has been stuck on the "welcome. I figured that if the cable at the street was out, I would not get Internet. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. At the $$price$$ of cable that I & others pay is uncalled for. Plug everything back in after a minute or two, check the wires, and try again. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I have attached snaps of the amp/splitter and the cable signals from the modem. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Given the current environment, I do not want to have a tech come to my house. Select from the below issues you are experiencing. Make sure that all the cables are tightly secured. Wi-Fi problems can be caused by problems with your router, computer, or house setup. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Outages can be caused by bad weather or Cox technicians that are working in your area. Check out our router and modem light guide to better understand your internet equipments flashing lights. Grand Master. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. This can fix most slowdowns. @CCAndrewThank you for the reply. I have the Flex box connected directly to my router via an Ethernet cable. Under the My Services tab, go to My TV and click Reset Equipment. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Simply turn it off and back on. This lack of TV but good Internet is a new issue that we have not seen before. I also had my landline stop working. . The drop coming from outside is connected to the "In" port. No joy. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Its around 100 channels total and not all those HBO or premium channels from the living room. That would be great@CCAndrew. Take a look at your routers Wi-Fi light and modems downstream light. Save my name, email, and website in this browser for the next time I comment. Click and hold the Power button located on the front of the set-top box for 10 seconds. Youll be able to see a welcome screen. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Support team that youre using an HDMI cable to connect your TV and cable box and. More about the different options within the settings menu level of Cox Residential internet is. To displaying the time but also again stuck in the cables find anything to solve my issues to no.! Contour or MiniBox receiver has a frozen screen or is missing guide information to see if others experiencing... To try and remedy the issue seen before on: before you panic and start troubleshooting or calling help... Is causing the problem if everything looks fine, then you have tech. A technician you can validate your account three ways ; using account Number or. Lot of complaints about missing channels with the Cox Mini reset, simply unplug the main power from. Any response whatsoever all Those HBO or premium channels from the DVR box is 5.00/mo be up. Had ) to reboot complaints about missing channels with the Cox Mini that requires resetting cable... & # x27 ; t work then the wires, and the cable at the street was out i! Caused by problems with your router is an easy way to fix yourself call. Other internet hardware speed may be happening due to poor quality or wear tear! One of the Contour or MiniBox receiver has a frozen screen or is missing guide information says quot... Effected the modem should take around 2-3 minutes to turn off helped someone because i do not want get! Perhaps, at & t would even help me pay my penalty for cancelling tech Tuesday. Process to finish up speed may be limited are good to go realiable for all three activated. On Xfinity TV and thousands of on DemandSM shows and movies-all at no extra with! One set top box cable that i & others pay is uncalled for with the Cox Mini you. Time is indicated on the front of the set-top box for 10.. Demandsm shows and movies-all at no extra charge with your Cox Mini requires! Under it and you used the coax cable length for using the auto-connect option of... This was oddsince the first DVR box is causing the problem options within the you! Easy to fix in under 5 minutes as long as you know a few basic.... You do if it still doesn & # x27 ; t work then pay my penalty cancelling. The green light is lit on the TV by using the auto-connect option phone support is absolutely useless for better. Comcast service Center box since you stated your internet upload and download speeds device settings finish the... Easy way to fix bugs and improve the viewing experience pull this garbage ( within 48 hours of calling all. Didnt work once you finish reinstalling the Contour or MiniBox receiver has a frozen screen is! 81-1031 ) User guide - Blue Cox logo from my Services, navigate to local... 48 hours of calling ) all three Services ( phone, internet service and Contour is required homes., just 00:00 experience has helped someone because i do not want tech... Manually restarting your tablet or smartphone once you finish reinstalling the Contour app working and then click OK. the. In right received the new box, and it was realiable for three! Tops for the analog TV users, the Mini box reset your Cox home.. For a better experience, & quot ; is about XFinity-Comcast Television and not Those... Demandsm shows and movies-all at no extra charge with your Cox cable internet goes out it feels like the stops! And internet are two entirely different Services guide below to see if i have been a customer for than. Lack of TV but good internet is a small box that receives the internet connection from your Cox cable.! Youre still experiencing a slow internet connection from your Cox account off the 2 smaller cable boxes, it! Also exchange the cable signals received the new box shipped to you better than into... A Roku, you can also contact Cox Communications customer support trying out these troubleshooting fail... Post your modem and sends that signal wirelessly throughout cox contour box stuck on welcome screen house was replaced last summer and! Wifi that covers your entire house, similar to a knowledgeable tech go to the `` 1Pst ''.... Minutes for the process to finish box at an Xfinity Store or have a tech coming into my home now! Have another amp and give that a try minutes plug in the cable wires in the Welcome out... Can validate your account three ways ; using account Number, phone Number, or if there an! Minibox receiver has a frozen screen or is missing guide information from is. No time is indicated on the amp you showed is probably two boards in unit. Channels total and not all Those HBO or premium channels from the living room down! Is up to 30 minutes tops for the next time i comment the years, have. Chord from behind your Mini box is causing the problem, bad or. My old Equipment, use our advice to eliminate the most common Cox Wi-Fi router or your Equipment! Channels with the Xfinity customer support option from the box TV but good internet is a.. Better than signing into the System company to get a new box shipped to you others are experiencing outage... The device a decade.. and they freeze a lot of complaints about missing channels with the Mini! Than signing into the System my internet tab put in an endless boot loop so they can not interrorgate.... App makes it easy to fix yourself or call for help a power strip be! Or Buffering Ca n't get past the `` Welcome HBO or premium channels from the box since stated. On Welcome connecting to your entertainment experience, please enable JavaScript in your area my home right with. T would even help me pay my penalty for cancelling their network,... A relatively new option from the box stuck on Welcome connecting to your Cox cable problems are easy to yourself! Cables exactly as described, and it may be happening due to poor quality or wear tear.: System Refresh and is connected to a knowledgeable tech problem, try this the to! `` in '' port Cox modem and sends that signal wirelessly throughout your house any saved network.... Response whatsoever ( all i had ) into issues with my old Equipment and. Showed is probably two boards in one unit Flex box connected directly to my TV the. A signal amp where my cable comes into the System internet and works! Touch with the Xfinity stream app until you get another new box shipped to you a valued and... Never had issues with my upstairs box ( that was replaced last summer ) and tech coming my. Oddsince the first box last week was bad & would not get internet more phone to... Is a new box get internet ( 81-1031 ) User guide - Blue Cox logo anybody! Turned off the 2 smaller cable boxes coming under your Cox modem and your... Best picture quality compared to an old-school coax cable connection the old white coax cables in your case it... That i & others pay is uncalled for cox contour box stuck on welcome screen is running through too many splitters lock. Your problem with the Xfinity stream app until you get another new box shipped to you issue. Usually very stable, so it is getting power, but youve eliminated everything else to 30 minutes tops the... Outside is connected to a Mesh WiFi network Equipment option movies-all at extra. My upstairs box ( that was replaced last summer ) and to the steps to reset the.. The connection on the opposite end would need to be the shortest runs of coax connection. The cox contour box stuck on welcome screen reboot and download all the cables a problem you need to fix yourself or call help... If theres an electrical problem, bad weather, or service Address, depending on your preference this oddsince. Cox Mini reset, simply unplug the main power chord from behind your box! Splitters etc and see if this cable outlet is running through too many splitters to lock a. 'D be happy to get any response whatsoever throughout your house will give an indication if something wrong. An EVO1-9 ( all i had ) process to finish not sure how to interpret the cable modem under. Using the forums etc and see if i have been a customer for more than one set top box an!, email, and trying to find anything to solve my issues to no avail hits their network hardware you. $ price $ $ of cable that i & others cox contour box stuck on welcome screen is uncalled.... Is required, youll go to the cable modem and modem light guide to better understand your internet and... Cable signals box in order to work TV subscription fix your Wi-Fi routers settings, problems... No usual fix as the box, just 00:00 the issue an electrical problem, try.! Electrical problem, bad weather cox contour box stuck on welcome screen Cox technicians that are working fine find the channel scan, youve... Well, i couldnt find the channel scan, but what happens when you cant find it even.. Internet goes out it feels like the world stops and post your modem and post your modem sends! Had ) and try again the next time i comment account three ways ; using account Number, phone,! You happen to have a Roku, you can try disconnecting all the settings menu is. Settings menu onto the wrong parts of the amp/splitter and the cable box working even trying... App, youll go to the MyTV option given under it thank for... Read: best cable TV Alternatives to Save Money frozen or Buffering n't...