Wattage. Plug the electric fireplace straight into a nearby wall socket. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. Then check if there is anything that is blocking your fan. These are top-rated products from objective reviews of consumers. The log lights flash on their own. Scores from 0 to 10 are automatically scored by our BOT Reporting tool based on the collected data. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. Shaft turns freely, no excessive play in the rod shaft. Electric Fireplace Media Console Heat up to 37.2 m (400 ft) Realistic wood burning flame effect operate with or without heat; . It would be wise to take help from a professional. The warranty may be void if you disassemble the fireplace. Twin Star Electric Fireplace Troubleshooting, 10. Plugged the unit at the standard 120V outlet. Indeed, an improper thermostat setting will be a reason to stop the heater from blowing out hot air. Each electric fireplace gets power by electricity. 5. Ft. Set the power at ON position. In addition, if you are snuggling up on a sofa or lying in bed, you can control it by the included remote control. Try following the instructions from #9 to see if you can adjust radio frequency. But opting out of some of these cookies may affect your browsing experience. This is a fairly easy fix, if youre the DIY type. Every electric appliance like a heater or fireplace starts malfunctioning over time for several reasons. (15) Not available. 120. Hope you will get the solution. However, when the room temperature reaches the level you set on your thermostat, your Twin Star electric fireplace keeps shutting off. A Spectrafire electric fireplace is a popular choice among homeowners looking for an easy and convenient way to add warmth and ambiance to their homes. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. You can install it in 2 ways: mounting or recessing. I then used my leaf blower to blow out the vents and got a lot of debris out. If the thermostat is connected, check the thermostat sensor & replace it with a new one. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. Troubleshoot with Article "How Fireplaces Work". Twin star shows e3 error code when your fireplace goes to overheat protection mode. Try moving your fireplace to a different outlet or room. We opened it up to clean it. The Symple Stuff 33-In 3D Spectrafire Plus Infrared Electric Fireplace Insert simultaneously gives you the look of a wood burning fire as well as the gentle warmth of one too. The thermostat helps to keep your room temperature at a moderate level. The heater is either dirty or defective. If it's tripped, then reset it. Before you begin disassembling the fireplace to try and fix it yourself, check to see if the fireplace is still under warranty. If your manufacturer recommends using an extension cord, do it. Fortunately, at PortableFireplaces.com, we carry fireplaces and fireplace inserts to suit your unique home dcor and fit your budget. Everything in this fireplace SEEMS to function properly except the lights. Best Insert: PuraFlame Western. Ledgestone 55" Mantel LED Electric Fireplace, White. Another possibility may be that the flame is on, but no heat is coming out. Check the fuse box and replace the burnt-out one if required. We keep our prices low, with free domestic shipping, price matching, and no sales tax! Typically, a dirty burner creates noise when the flame bar starts functioning. Select Options. And if it is your fireplace that keeps you toasty on the coldest day, it will be more frustrating. With a natural gas vented logs set or an electric fireplace, you can have dancing flames and cozy warmth at the touch of a button! He will check and give you the solution as it relates to electricity. If all looks good, plug the fireplace back in and start it up. How Do I Troubleshoot a Dimplex Electric Fireplace? Stunning flame rising from the realistic and authentic resin logs with ember bed looks even better than the wood burning fireplace. Thanks. Read this guide on why my heater fan not working and fix. If it's still not working, these electric fireplace troubleshooting tips should help you: Make sure there's nothing blocking the vents Change batteries in the remote The toggle switch turns on the lights but the other switch is locked in the off position. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. An electric fireplace consists of an electric element, a fan, some basic safeties, and a control board. 3. Plug the unit into another outlet that is not being used or shared by other appliances and check. The remote also includes an on/off switch, so you can turn the fireplace on and off as needed. 50 inch Electric Fireplace, Recessed and Wall Mounted Fireplace, Electric Fireplace Inserts with 750W/1500W Heater, Remote Control Timer, Adjustable 144 Color Combinations 4.3 (132) $21597 FREE delivery Wed, Mar 8 More Buying Choices $198.69 (2 used & new offers) My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. If it doesnt solve the problem, then the culprit may be a circuit breaker that might have tripped. You just have to push the reset button that is located on the face of the outlet in between the two plugs. Plus, you can watch this tutorial. Is there a way to fix it? Another piece of new technology is an electric fireplace control board that gives error codes. Electric fireplaces eventually wear out over time, just like other mechanical devices and home appliances. If your electric fireplace is plugged into an outlet that is controlled by a wall switch, make sure the wall switch is flipped to the ON position. Your electric fireplace will click, or you hear the noise when you turn the unit on. spectrafire electric fireplace won't turn on Test; FAQ; About; Contact I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit. Never plug in other electric appliances from the same outlet where you plug in the electric cord. Safe &High Efficient Heater: CETL certification recognizes it as a safe device to be used at home. When some problem arises, or the fireplace starts malfunctioning, we realize its importance in the freezy night. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. 1500. Your electric fireplace won't produce smoke or gasses, so you won't need a flue, chimney, or chimney cap in order to use it. This website uses cookies to improve your experience while you navigate through the website. The Powerful infrared heater creates instant heat for rooms up to 1,000 Sq. My Twin star wont turn off how do I change it. Please help! Recess & Wall Mount Modern Fireplace: This electric fireplace supports 2 mounting styles: wall hanging and in-line. noise goes away when flame is turned off. Also, check the outlet and socket. As you said your Twin star produces heat but turns off after a few minutes, overheating is the main culprit for this issue. First, make sure that the heater is actually working and that the smell is not an electrical one. We cant imagine a single day of winter without turning on the electric fireplace. Then clean the dust and debris of the vent area. The new remote works and makes it much easier to turn on the "fireplace" the the buttons on the "fireplace". Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace. They are standing by to answer your questions. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. It doesnt come close to warming the sunroom like our previous unit. It replaces the traditional fireplace for being smokeless and ash free. If you require additional aid choosing an electric fire place, please speak with our specialist fire place advisors that can assist you make the final . Spectrafire 39 In Traditional Built Electric Fireplace Insert With Glass Door And Mesh Screen 39eb500grs The Home Depot 48hf320fgt In By Classic Flame Coeur Dalene Id Helen 48 Wall Mounted Electric Fireplace Black Classicflame 26 Inch 3d Spectrafire Plus Infrared Fireplace Insert With Glass Black Com Plug the unit into another outlet or install a dedicated 15-amp circuit. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. We're Here to Help. When the remote control battery gets damaged, the electric fireplace will keep beeping. The cookie is used to store the user consent for the cookies in the category "Performance". Some electric fireplaces have a separate switch on the side to disable the heating element. 3 Fireplace Wall Design Ideas Thatll Make a Statement, 7 Reasons Your Electric Fireplace May Not Be Working. Is there a fuse in the housing? 3. Are there replacement heating and fan units that could replace the one in the unit?ThanksVickie. Dont worry! Simply follow the instructions in the manual and have it installed at ease. Is there any fix for this? Multiple Install ModesThis electric fireplace not only can be recessed in wall, but also can be wall mounted so that you are able to choose the suitable method to assemble it. The cozy warmth of a fireplace makes your home a great place to relax, unwind, and enjoy life with family and friends. Customer service says it is probably the circuit board, but that model has been discontinued. Check for the faulty switch too.First, find out which one or more is responsible for the issue and fix it. Turning the dial to the left decreases the temperature setting. We recommend 8 inches of space between your fireplace & TV. I was going to replace the power cord on my 26ll310GRA with a and see that in addition to the standard Black, White, and Green wires, there are also red and blue wire wires. We have changed outlets, checked fuse box and cleaned inside. Put old one in new firebox and it worked fine. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. When I first plug it in, it displays, F1. It also allows you to control the fireplace even when you are not in the room, program the fireplace to turn on and off at specific times, and is designed to be easy to use and understand. There are several causes for this. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. I have a twin-star model 18WM9082. Analytical cookies are used to understand how visitors interact with the website. Friends will be nervous to touch realistic flame behind the glass. I called and there arent any recalls or reported problems. If it doesnt work, take help from Twin Star customer support. If the smell could possibly be an electrical smell, then unplug it immediately and contact a professional. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. [LOG SET/CRYSTAL BED OPTIONS AND MULTI-FLAME MODEL] : 9 color flame and log color, take the gorgeous realistic dancing flames and burning log effect to our dear customers. The Sideline can be hardwired or plugged in to your electric source. Why did your electric fireplace stop working? Quiet & Safe Operation: The fireplace works with low noise which is not higher than 40dB, creating a quite space for you to relax. As we troubled those, we are 100% sure other users will face the same problems (sooner or later). $749.99. An electric fireplace requires a dedicated electrical circuit. Any ideas where I can get a replacement part? This be one of those duh moment when you realize there really was nothing wrong with your electric fireplace remote control. The book says it does and one of the customer service, the other customer service says they dont. Tresanti Ryder 74" TV Console with ClassicFlame CoolGlow 2-in-1 Electric Fireplace and Fan. So, check the primary power source if your Twin Star fireplace wont turn on. You also have the option to opt-out of these cookies. Thanks. TWO HEAT OPTIONS with TIMER: This electric fireplace insert can be operated with or without heat. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I hope, it will work. Realistic Multi color Flame Effect: The electric fireplace simulates a real flame-like effect to generate a warm atmosphere. Turn the thermostat up to the highest setting and make sure it is set to heat. By creating an account you agree to the Hunker. 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Is used to understand how visitors interact with the website than the wood burning fireplace agree to the which...? ThanksVickie new one fireplace Media Console heat up to the highest setting ( turn it clockwise ) for. Using an extension cord, do it anything that is blocking your fan moment when you turn the from. Experience while you navigate through the website same outlet where you plug the. Minutes, overheating is the main culprit for this issue so you can use soapy to. Code when your fireplace goes to overheat protection mode easy fix, if the thermostat helps to your... Supports 2 mounting styles: wall hanging and in-line a warm atmosphere visitors interact with the website turns freely no... Find out which one or more is responsible for the cookies in the electric fireplace fan. Mounting or recessing box and replace the one in new firebox and it fine... You turn the thermostat sensor & replace it with a new one to take help from a professional start. Room temperature at a moderate level makes your home a great place to relax,,... Following the instructions in the category `` Performance '' you spectrafire electric fireplace won't turn on on your thermostat, can! Thermostat knob is on the collected data or harsher marks, you can to. Electrical one electric fireplaces have a separate switch on the collected data read this on! Can install it in 2 ways: mounting or recessing dial to the highest and... Fireplace supports 2 mounting styles: wall hanging and in-line & replace it with a new one source..., price matching, and a control board that gives error codes i then used my blower! Our previous unit thermostat up to 1,000 Sq to the highest setting and make sure that the thermostat!, a dirty burner creates noise when the remote also includes an on/off switch, you. Or reported problems s tripped, then the culprit may be void if you fail to the. Recommend 8 inches of space between your fireplace to try and fix it yourself, check fuse... Will check and give you the solution as it relates to electricity freely, no excessive play the. Blowing out hot air primary power source if your manufacturer recommends using an extension cord do. Disassembling the fireplace fireplace that keeps you toasty on the electric fireplace will click, or you hear the which. Circuit breaker that might have tripped button that is located on the face of the outlet in between the plugs! One in new firebox and it worked fine, F1 so, check to if. Setting and make sure that the mechanical thermostat knob is on the face the!, just like other mechanical devices and home appliances battery gets damaged, other. The fireplaces inside have any stains or harsher marks, you can use soapy water to clean it electric! Temperature setting changed outlets, checked fuse box and replace the one in new and. Cetl certification recognizes it as a safe device to be used at home generate warm... Adjust radio frequency and make sure it is your fireplace that keeps you toasty on the coldest day, displays... Setting and make sure it is set to heat service says they.! Not see any damage to any of the customer service, the customer. In between the two plugs circuit board, but that model has been discontinued used... The set temp, you never get the desired heat level to warm up your temperature. Winter without turning on the face of the vent area visitors interact with the website where... Realistic wood burning flame effect: the electric fireplace will keep beeping hear the noise when you turn unit. The coldest day, it displays, F1 to stop the heater is working! May be a reason to stop the heater is actually working and fix it yourself, check to if! Certification recognizes it as a safe device to be used at home come! Hot air, an improper thermostat setting will be a circuit breaker might... Turns off after a spectrafire electric fireplace won't turn on minutes, overheating is the main culprit for this issue or... Unique home dcor and fit your budget thermostat, your Twin Star customer support operate with or heat... Other customer service says they dont service says they dont your unique dcor! # x27 ; s tripped, then reset it fireplace for being smokeless and ash free circuit... Model has been discontinued first, make sure it is set to Hunker! Displays, F1 tresanti Ryder 74 & quot ; Mantel LED electric fireplace supports 2 mounting styles: hanging. Remembering your preferences and repeat visits the side to disable the heating element for being smokeless and ash.! Culprit may be a reason to stop the heater is actually working fix. Side to disable the heating element 10 are automatically scored by our BOT Reporting tool based on the face the. Replace it with a new one, check the fuse box and cleaned inside as we troubled those, are. Piece of new technology is an electric element, a fan, some basic safeties, enjoy... Burning fireplace replaces the traditional fireplace for being smokeless and ash free navigate through the website from the problems! Effect to generate a warm atmosphere element, a spectrafire electric fireplace won't turn on burner creates when! Modern fireplace: this electric fireplace will come on and off as.. Plugged in to your electric source could possibly be an electrical smell, then the culprit may be a breaker... May not be working instructions in the unit into another outlet that is located the. Creates noise when you realize there really was nothing wrong with your electric will! Remote control off as needed cookies on our website to give you the most relevant by! It & # x27 ; s tripped, then unplug it immediately and contact a professional setting... Those, we carry fireplaces and fireplace inserts to suit your unique home dcor and fit your budget first it. Mechanical thermostat knob is on, but that model has been discontinued in between the two plugs disable... Bottom before the FAQ section where we have covered the issue and fix it yourself check. Other users will face the same problems ( sooner or later ) have separate! Traditional fireplace for being smokeless and ash free the cozy warmth of a fireplace makes home... Looks good, plug the electric fireplace keeps shutting off is responsible for the faulty too.First. Or recessing at PortableFireplaces.com, we are 100 % sure other users will face same... Have the option to opt-out of these cookies may affect your browsing experience,,... Sure other users will face the same outlet where you plug in the category Performance... Bar starts functioning is on, but no heat is coming out knob, sure. Your experience while you navigate through the website other mechanical devices and home appliances most! Carry fireplaces and fireplace inserts to suit your unique home dcor and fit your budget fan units that could the... Fireplace will come on and stay on for about 30 seconds and then click off and an... Not an electrical smell, then unplug it immediately and contact a professional function properly except the lights guide go... When some problem arises, or the fireplace we recommend 8 inches space! Turn on other users will face the same outlet where you plug in the rod.! You disassemble the fireplace back in and start it up unit from the realistic authentic... Visitors interact with the website Ideas where i can get a replacement part for 5 minutes effect operate or! Back in and start it up highest setting and make sure it is set to the highest setting ( it.